123 lines
6.3 KiB
Plaintext
123 lines
6.3 KiB
Plaintext
---
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import Layout from '../layouts/Layout.astro';
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// Page-specific SEO metadata
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const pageTitle = "Refund Policy | SiliconPin";
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const pageDescription = "Learn about SiliconPin's refund policy for our hosting services. Find information about eligibility, process, and timeline for refunds.";
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const pageImage = "https://images.unsplash.com/photo-1551731409-43eb3e517a1a?q=80&w=2000&auto=format&fit=crop";
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---
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<Layout
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title={pageTitle}
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description={pageDescription}
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image={pageImage}
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type="website"
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>
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<main class="container mx-auto px-4 sm:px-6 py-8 sm:py-12">
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<div class="text-center mb-8 sm:mb-12">
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<h1 class="text-3xl sm:text-4xl font-bold text-[#6d9e37] mb-3 sm:mb-4">Refund Policy</h1>
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<p class="text-lg sm:text-xl max-w-3xl mx-auto text-neutral-300">
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Our commitment to fair and transparent refund procedures
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</p>
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</div>
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<div class="max-w-4xl mx-auto space-y-8">
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<section class="bg-neutral-800 rounded-lg p-6 sm:p-8 border border-neutral-700">
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<p class="text-neutral-300 mb-6">
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At SiliconPin, we strive to provide high-quality hosting services that meet our customers' expectations. We understand that there may be circumstances where a refund is warranted, and we have established this refund policy to outline the conditions and procedures for such situations.
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</p>
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<h2 class="text-2xl font-bold text-white mb-4">1. Eligibility for Refunds</h2>
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<div class="space-y-4 text-neutral-300">
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<h3 class="text-xl font-medium text-[#6d9e37]">1.1 Service Cancellation within 30 Days</h3>
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<p>
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If you are dissatisfied with our services for any reason, you may request a refund within 30 days of the initial purchase date. This is our "30-day satisfaction guarantee" and applies to first-time purchases of hosting plans.
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</p>
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<h3 class="text-xl font-medium text-[#6d9e37]">1.2 Service Unavailability</h3>
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<p>
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If our service experiences extended downtime (exceeding our 99.9% uptime guarantee) within a billing period, you may be eligible for a prorated refund for the affected period. This will be calculated based on the duration of the downtime and the cost of your hosting plan.
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</p>
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<h3 class="text-xl font-medium text-[#6d9e37]">1.3 Service Termination by SiliconPin</h3>
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<p>
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If SiliconPin terminates your service for reasons other than violation of our Terms and Conditions, you may be eligible for a prorated refund for the unused portion of your current billing period.
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</p>
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</div>
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</section>
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<section class="bg-neutral-800 rounded-lg p-6 sm:p-8 border border-neutral-700">
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<h2 class="text-2xl font-bold text-white mb-4">2. Non-Refundable Items</h2>
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<div class="space-y-4 text-neutral-300">
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<p>The following items and circumstances are generally not eligible for refunds:</p>
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<ul class="list-disc list-inside space-y-2">
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<li>Domain registration fees</li>
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<li>Setup fees</li>
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<li>Additional services or add-ons</li>
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<li>Services cancelled after the 30-day satisfaction guarantee period</li>
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<li>Services terminated due to violation of our Terms and Conditions</li>
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<li>Transaction fees or currency conversion charges</li>
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</ul>
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</div>
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</section>
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<section class="bg-neutral-800 rounded-lg p-6 sm:p-8 border border-neutral-700">
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<h2 class="text-2xl font-bold text-white mb-4">3. Refund Process</h2>
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<div class="space-y-4 text-neutral-300">
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<h3 class="text-xl font-medium text-[#6d9e37]">3.1 Requesting a Refund</h3>
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<p>
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To request a refund, please contact our customer support team through one of the following methods:
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</p>
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<ul class="list-disc list-inside space-y-2">
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<li>Email: <a href="mailto:support@siliconpin.com" class="text-[#6d9e37] hover:underline">support@siliconpin.com</a></li>
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<li>Phone: +91-700-160-1485</li>
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<li>Contact form on our website</li>
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</ul>
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<p>
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Please include your account information, the service you wish to cancel, and the reason for your refund request.
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</p>
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<h3 class="text-xl font-medium text-[#6d9e37]">3.2 Processing Time</h3>
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<p>
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We aim to process all refund requests within 7 business days of receiving the request. The actual time for the refunded amount to appear in your account may vary depending on your payment provider.
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</p>
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<h3 class="text-xl font-medium text-[#6d9e37]">3.3 Refund Method</h3>
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<p>
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Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to find an alternative method.
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</p>
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</div>
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</section>
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<section class="bg-neutral-800 rounded-lg p-6 sm:p-8 border border-neutral-700">
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<h2 class="text-2xl font-bold text-white mb-4">4. Policy Modifications</h2>
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<p class="text-neutral-300">
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SiliconPin reserves the right to modify this refund policy at any time. Any changes to this policy will be posted on our website and will apply to purchases made after the date of modification.
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</p>
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</section>
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<section class="bg-neutral-800 rounded-lg p-6 sm:p-8 border border-neutral-700">
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<h2 class="text-2xl font-bold text-white mb-4">5. Contact Us</h2>
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<p class="text-neutral-300 mb-4">
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If you have any questions or concerns about our refund policy, please don't hesitate to contact us:
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</p>
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<div class="text-neutral-300">
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<p>Email: <a href="mailto:support@siliconpin.com" class="text-[#6d9e37] hover:underline">support@siliconpin.com</a></p>
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<p>Phone: +91-700-160-1485</p>
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<p>Address: 121 Lalbari, GourBongo Road, Habra, W.B. 743271, India</p>
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</div>
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</section>
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<div class="text-center pt-4">
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<p class="text-neutral-400 text-sm mb-6">Last Updated: March 18, 2025</p>
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<a
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href="/contact"
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class="inline-flex items-center justify-center rounded-md bg-[#6d9e37] px-6 py-3 text-base font-medium text-white hover:bg-[#598035] transition-colors"
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>
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Contact Support
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</a>
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</div>
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</div>
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</main>
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</Layout>
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